Check ticket status
Paste the private code you received after sending a web support message. The result shows only the request status, never your message or personal details.
The possible results are Received, In progress, Reply ready, Resolved, or Closed. If you see Reply ready, check the email address you entered on the contact form.
Status checks are limited to protect support requests from automated guessing. If you make several checks quickly, wait a minute and try again.
The private code appears only after the contact page confirms that the ticket and first message were saved. An incident ID from a failed send cannot be entered here. If you received an incident ID but no private code, return to Contact Support, leave the message unchanged, and send it again. You can also contact support inside Orrique.
If you contacted support inside Orrique, open Settings, Help & Support, then Contact support to read the conversation and replies.
When Reduce Motion is on, new in-app messages and saved rating state appear without animated scrolling or transition effects.
Lost the code or need to add more information? Send a new support message.