Help

When something is not behaving the way you expect, start here. Pick Troubleshooting when the app is stuck or something looks missing, or the FAQ when you have a quick how-does-this-work question.

In short

Orrique does not delete your collection or diary on its own. When a screen looks empty, it is almost always still syncing or hidden by a filter, not gone, so take a breath before you worry about lost data.

Start with the right answer

If you are trying to understand how Orrique works, start with the FAQ. If a screen looks wrong, a feature is missing, or your data has not appeared yet, start with Troubleshooting. If neither answer fits, Contact support and include what you expected, what happened, and which device you are using.

After a website support message, keep the private ticket code shown with the saved confirmation. If the page shows an incident ID instead, the send was not confirmed. Leave the form unchanged and retry, or use Settings, Help & Support, then Contact support inside Orrique.

On a phone, Search stays centered in the top bar while the menu remains at the right. Use Search when you know the feature or task name, or open the menu to browse the full guide list.

The Help home keeps the Orrique logo as its starting point. Focused guides may include privacy-safe app screenshots inside the matching iPhone, iPad, Mac, or Apple Watch frame. The live screen remains visible inside the hardware outline and is clipped to the correct corners without baking a frame into the screenshot. When only one screenshot is available, the same image remains visible in both Help Center themes.

The Help Center follows your device’s light or dark appearance automatically. The theme control in the top bar cycles through three states: automatic, light, and dark. Picking light or dark keeps that appearance until you cycle back to automatic.

The site also respects your device’s reading settings. Increase Contrast strengthens text and borders, Reduce Motion turns off every animation, and links that open a specific section, including help links from inside the app, briefly highlight the exact heading they point to so you land in the right place.

Where should I start when I need help with Orrique?

Start with Help if you are not sure where to go, Troubleshooting if something looks broken, FAQ if you have a quick how-does-this-work question, and Contact support if the guides do not solve it.

Where to go

Troubleshooting

Calm, safe steps for the issues people hit most: an empty-looking collection, changes not syncing, weather or AI not showing, Pro not unlocking, photos, and unlock prompts. Open Troubleshooting

FAQ

Quick answers across the app, from how the daily pick is chosen to what is free versus Pro and how your data is stored. Open the FAQ

Common problems

Jump straight to the symptom that matches what you are seeing.

• My collection or Diary looks empty
• Changes are not showing up on another device
• The app feels slow or is stuck on a spinner
• An AI helper is missing
• Pro is not unlocking
• Orrique asks for Face ID, Touch ID, or a passcode

Not actually broken?

Sometimes the answer is just a feature you have not found yet. If your question is really how do I do this rather than something is wrong, these are the faster reads.

Getting StartedSet up Orrique and add your first few fragrances.

Common TasksShort how-tos for the things you do most often.

Free vs ProSee what is included for free and what Pro adds.

Still stuck?

If the articles above do not solve it, contact support right here on the site, or from inside the app: open Settings, then Help & Support, then Contact support. Tell us what you are seeing, what you expected, and your device, and we will help you sort it out.