Help

When something is not behaving the way you expect, start here. Pick Troubleshooting when the app is stuck or something looks missing, or the FAQ when you have a quick how-does-this-work question.

In short

Orrique does not delete your collection or diary on its own. When a screen looks empty, it is almost always still syncing or hidden by a filter, not gone, so take a breath before you worry about lost data.

Where to go

Troubleshooting

Calm, safe steps for the issues people hit most: an empty-looking collection, changes not syncing, weather or AI not showing, Pro not unlocking, photos, and unlock prompts. Open Troubleshooting

FAQ

Quick answers across the app, from how the daily pick is chosen to what is free versus Pro and how your data is stored. Open the FAQ

Common problems

Jump straight to the symptom that matches what you are seeing.

• My collection or diary looks empty
• Changes are not showing up on another device
• The app feels slow or is stuck on a spinner
• The AI helpers are missing Pro
• I upgraded to Pro but it did not unlock Pro
• The app is asking me to unlock with Face ID

Not actually broken?

Sometimes the answer is just a feature you have not found yet. If your question is really how do I do this rather than something is wrong, these are the faster reads.

Getting Started Set up Orrique and add your first few fragrances.

Common Tasks Short how-tos for the things you do most often.

Free vs Pro See what is included for free and what Pro adds.

Still stuck?

If the articles above do not solve it, contact support right here on the site, or from inside the app: open Settings, then About, then Contact & Support. Tell us what you are seeing, what you expected, and your device, and we will help you sort it out.